Work From Home - Fraud Transaction Case Coordinator - Fraud And Disputes Operations

Capital One

Richmond, VA, US
Base: $21 ph; bonus/equity: not specified; benefit...
Fully remote
2 years customer service experience
1 year google suite or microsoft office
Secure home office environment
Capital One is seeking a Fraud Transaction Case Coordinator for a remote position within its Fraud and Disputes Operations team. The ideal candidate will possess strong customer service skills and have experience in fraud or disputes, with a focus on detail-oriented work and effective communication

Job Summary

  • This role involves coordinating fraud transactions and handling disputes for Capital One customers from a virtual home office.
  • Candidates must maintain a reliable private internet connection with minimum speeds of 100 Mbps download and 10 Mbps upload.
  • The position offers comprehensive benefits including medical, dental, vision, paid time off, and tuition reimbursement starting day one.

Matching Summary

Match Score: 85

Capital One is seeking a Fraud Transaction Case Coordinator for a remote position within its Fraud and Disputes Operations team. The ideal candidate will possess strong customer service skills and have experience in fraud or disputes, with a focus on detail-oriented work and effective communication.

Salary

Base: $21 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401K, Tuition Reimbursement

Skills & Requirements

Must-have

  • 2 years customer service experience
  • 1 year Google Suite or Microsoft Office
  • Secure home office environment

Nice-to-have

  • 3 years call center experience
  • 1 year financial industry background
  • Empathy and de-escalation techniques

Key Requirements

  • High School Diploma or GED
  • Live within 100 miles of designated zip codes
  • No sponsorship available for new applicants

Work Rights

Not specified

Tailored Resume

Cover Letter