Manager Systemic Customer Issues

Southsidecb

Eveleigh, New South Wales, Australia
Not specified (considering the secondment or max term nature, it may imply a flexible work arrangement)
Systemic customer issue identification
Data analysis and critical thinking
Develop practical solutions
The position of Manager Systemic Customer Issues at Southsidecb involves advocating for customer interests by identifying and resolving systemic issues that arise from complaints. The role requires a proactive approach to problem-solving, stakeholder engagement, and effective communication

Job Summary

  • You will drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
  • The Systemic Customer Issues team is based in our Eveleigh offices and is focused on guiding our businesses to promote fair customer outcomes.
  • Key responsibilities of the role include Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.

Matching Summary

Match Score: 75

The position of Manager Systemic Customer Issues at Southsidecb involves advocating for customer interests by identifying and resolving systemic issues that arise from complaints. The role requires a proactive approach to problem-solving, stakeholder engagement, and effective communication.

Skills & Requirements

Must-have

  • Systemic customer issue identification
  • Data analysis and critical thinking
  • Develop practical solutions
  • Drive accountability and excellence
  • Investigate and respond to AFCA
  • Root cause analysis

Nice-to-have

  • Customer focus and empathy
  • Commercial acumen and team ethic
  • Inspire others to champion interests

Key Requirements

  • Legal qualification and expertise highly regarded
  • Bachelor's degree or higher

Work Rights

Not specified

Tailored Resume

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