Patient Support Team Lead

zocalo.health

Remote, , US
Base: $70,000 - $80,000; bonus/equity: equity comp...
Remote
Healthcare operations management
Patient call center leadership
Eligibility list outreach management
Zócalo Health is a tech-enabled, community-oriented primary care organization serving historically underserved populations with culturally competent care

Job Summary

  • Zócalo Health is a tech-enabled, community-oriented primary care organization serving historically underserved populations with culturally competent care.
  • The Patient Support Team Lead will oversee daily operations, performance metrics, and quality assurance to ensure a high-quality patient experience and efficient outreach.
  • Employees receive competitive salary, equity compensation, comprehensive benefits, 401k, flexible PTO, a home office stipend, and equipment for remote work.

Matching Summary

Zócalo Health is a tech-enabled, community-oriented primary care organization serving historically underserved populations with culturally competent care.

Salary

Base: $70,000 - $80,000; Bonus/Equity: Equity compensation package; Benefits: Medical, dental, vision, 401k, PTO, home office stipend

Skills & Requirements

Must-have

  • Healthcare operations management
  • Patient call center leadership
  • Eligibility list outreach management
  • Scheduling and inbound call workflows
  • Quality assurance and SOP management
  • KPI tracking and operational reporting
  • Cross-functional collaboration

Nice-to-have

  • Experience with Medi-Cal or CalAIM
  • Care coordination platform experience
  • Community-oriented primary care
  • Remote work flexibility
  • Team coaching and development
  • Workflow optimization skills

Key Requirements

  • 3–5+ years healthcare operations experience
  • 1–2+ years people management experience
  • Call center management experience preferred
  • Experience with Medi-Cal, ECM, or CalAIM programs
  • Authorized to work in the United States

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter