Service Account Executive

Amadeus

Taguig, Philippines
3d onsite
3+ years customer facing experience
Fluent english language skills
Data analysis and reporting expertise
The Service Account Executive serves as the primary operational reference point for strategic customers within the Customer Operations team

Job Summary

  • The Service Account Executive serves as the primary operational reference point for strategic customers within the Customer Operations team.
  • Incumbents are responsible for leading service reviews, managing escalations, and driving optimization initiatives to enhance customer experience.
  • The role requires advanced expertise in producing punctual reports and insights while collaborating with internal teams to meet service levels.

Matching Summary

The Service Account Executive serves as the primary operational reference point for strategic customers within the Customer Operations team.

Skills & Requirements

Must-have

  • 3+ years customer facing experience
  • Fluent English language skills
  • Data analysis and reporting expertise
  • Service level agreement management
  • MS Office Suite proficiency

Nice-to-have

  • Experience in travel industry
  • Knowledge of Amadeus products
  • ServiceNow tool familiarity
  • Qlik Sense analytics usage
  • French or Spanish language skills

Key Requirements

  • Bachelor's Degree required
  • Minimum 3 years customer support experience
  • Fluent English communication ability

Work Rights

Not specified

Tailored Resume

Cover Letter