Customer Experience Analyst

Unilever

Santa Cruz, , Argentina
Advanced sap usage
Bi tools for data analysis
Order and returns process management
Ensure an exceptional customer experience through end-to-end order and returns process control, optimization, and monitoring, guaranteeing operational accuracy, advanced SAP usage, and continuous monitoring of modern channel performance and deliveries

Job Summary

  • Ensure an exceptional customer experience through end-to-end order and returns process control, optimization, and monitoring, guaranteeing operational accuracy, advanced SAP usage, and continuous monitoring of modern channel performance and deliveries.
  • Control and optimize the returns process, generating credit notes, coordinating their closure, and tracking incidents with continuous action plans.
  • Analyze operational and performance data through BI tools for decision-making and continuous improvement.

Matching Summary

Ensure an exceptional customer experience through end-to-end order and returns process control, optimization, and monitoring, guaranteeing operational accuracy, advanced SAP usage, and continuous monitoring of modern channel performance and deliveries.

Skills & Requirements

Must-have

  • Advanced SAP usage
  • BI tools for data analysis
  • Order and returns process management
  • Monitor service indicators
  • Continuous improvement initiatives

Nice-to-have

  • Effective inter-departmental communication
  • Drive simplification and efficiency
  • Collaborative work environment

Key Requirements

  • Advanced SAP proficiency
  • Experience in Customer Service or logistics
  • Experience in order-to-cash
  • Knowledge of service KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter