This role leads strategic delivery initiatives, manages senior directors, and provides a differentiated customer experience
Job Summary
This role leads strategic delivery initiatives, manages senior directors, and provides a differentiated customer experience.
Establish, maintain, and nurture strong relationships with the CIOs and CTOs of key clients and processors, ensuring trust and collaboration that drive mutual success.
Partner closely with HR to plan for the function’s long-term talent needs, ensuring the grooming, coaching and development of all talent to meet the division’s evolving demands and business objectives.
Matching Summary
This role leads strategic delivery initiatives, manages senior directors, and provides a differentiated customer experience.
Skills & Requirements
Must-have
Technology Account Management leadership
Client relationship development
Strategic delivery initiatives
Cross-functional collaboration
Process improvement
Talent development and planning
Nice-to-have
High learning agility
Intellectual curiosity
Comfort with ambiguity
Subject matter expert
Business English capability
Key Requirements
Proven senior leadership experience
Prior people leadership and managerial expertise
Experience in payments, credit, prepaid, mobile, e-commerce, EMV, and contactless technologies