Property Service Desk Analyst

Severn Trent Plc

Coventry, United Kingdom
On-site
First point of contact for property queries
Triage, resolve, or escalate issues
Manage third-party contractors
Severn Trent Plc is seeking a Property Service Desk Analyst to provide first-line support for property-related queries in Coventry. The ideal candidate will possess strong IT skills and a customer-focused attitude, contributing to a team dedicated to sustainability and community impact

Job Summary

  • Be the first point of contact for property-related queries, triage, resolve, or escalate issues to minimise disruption.
  • Manage third-party contractors and track job progress, maintaining accurate records and supporting continuous improvement.
  • We offer a range of benefits including 25 days holiday, an annual bonus scheme, leading pension scheme, and dedicated training and development.

Matching Summary

Match Score: 85

Severn Trent Plc is seeking a Property Service Desk Analyst to provide first-line support for property-related queries in Coventry. The ideal candidate will possess strong IT skills and a customer-focused attitude, contributing to a team dedicated to sustainability and community impact.

Skills & Requirements

Must-have

  • First point of contact for property queries
  • Triage, resolve, or escalate issues
  • Manage third-party contractors
  • Track job progress
  • Maintain accurate records
  • Strong IT skills (Microsoft Forms, SharePoint, Excel, Word)

Nice-to-have

  • Customer-focused problem solver
  • Proactive, caring attitude
  • Drive to improve
  • Passionate about sustainability
  • Eager to innovate

Key Requirements

  • Experience in a helpdesk or customer-facing role
  • Excellent communication and multitasking abilities
  • Confidence working with suppliers and internal teams

Work Rights

Not specified

Tailored Resume

Cover Letter