$15.00ph doe + tips; not specified; full-time bene...
On-site
Leading by example
Handling escalated client issues
Touring new clients
Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort, who is passionate about pets and excels in multitasking and customer service. The role involves leading a team, managing customer inquiries, and ensuring a welcoming environment for pet families
Job Summary
We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
This role involves leading by example, handling escalated client issues with empathy, and training and mentoring new CSRs.
Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.
Matching Summary
Match Score: 85
Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort, who is passionate about pets and excels in multitasking and customer service. The role involves leading a team, managing customer inquiries, and ensuring a welcoming environment for pet families.
Salary
$15.00/hour DOE + tips; Not specified; Full-time benefits
Skills & Requirements
Must-have
leading by example
handling escalated client issues
touring new clients
ensuring up-to-date vaccinations
training and mentoring new CSRs
opening and closing the center
managing check-ins and check-outs
fielding phone calls and appointment questions
processing payments and balancing cash drawers
escorting pet guests
keeping the lobby clean
supporting team members
people-person, pet-person, team-person
cool under pressure
multi-line phones and POS systems
Nice-to-have
revolutionizing the pet industry
elevate the love and lives of pet families
connected care network
creative innovation
part host, part handler, part operations wizard
100% pet-passionate
juggling phones and questions without breaking a sweat