Complaint Intake Consultant

North Carolina Department of Health and Human Services

Raleigh, North Carolina, USA
$55,221 - $67,100; not specified; not specified py
Receive and triage complaints
Enter data into tracking system
Communicate with public and providers
The North Carolina Department of Health and Human Services (DHHS) is responsible for ensuring the health, safety, and well-being of all North Carolinians

Job Summary

  • The North Carolina Department of Health and Human Services (DHHS) is responsible for ensuring the health, safety, and well-being of all North Carolinians.
  • The primary responsibility of the position is to receive, triage and enter complaints and incidents into a computerized Complaints Tracking System.
  • The State of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid leave.

Matching Summary

The North Carolina Department of Health and Human Services (DHHS) is responsible for ensuring the health, safety, and well-being of all North Carolinians.

Salary

$55,221 - $67,100; Not specified; Not specified

Skills & Requirements

Must-have

  • Receive and triage complaints
  • Enter data into tracking system
  • Communicate with public and providers
  • Determine compliance issues
  • Apply laws and regulations

Nice-to-have

  • Strong clinical background
  • Function independently and as a team
  • Second-chance employment support

Key Requirements

  • Bachelor's degree in health, human service, or educational field and three years experience in surveying, clinical, or administration of a program in a related health field; or equivalent combination.
  • Master's degree in social work and one year experience in surveying, clinical, or administration of a program in a related health field; or Bachelor's degree in social work and three years experience; or equivalent combination.

Work Rights

Not specified

Tailored Resume

Cover Letter