Employee Relations Consultant

ZENDESK PTY

Mexico City, Mexico
Hybrid
Labor laws and employee relations practices
Conducting investigations
Policy and procedure interpretation
This role will primarily support AMER and LATAM (US/Canada/Mexico/Brazil) but will also have opportunities to be involved with issues and initiatives across Zendesk’s global footprint

Job Summary

  • This role will primarily support AMER and LATAM (US/Canada/Mexico/Brazil) but will also have opportunities to be involved with issues and initiatives across Zendesk’s global footprint.
  • The Employee Relations team is shifting from a proactive escalation point to being a proactive center of excellence.
  • Zendesk believes in offering our people a fulfilling and inclusive experience, with a hybrid way of working designed for connection, collaboration, learning, and flexibility.

Matching Summary

This role will primarily support AMER and LATAM (US/Canada/Mexico/Brazil) but will also have opportunities to be involved with issues and initiatives across Zendesk’s global footprint.

Skills & Requirements

Must-have

  • labor laws and employee relations practices
  • conducting investigations
  • policy and procedure interpretation
  • conflict resolution
  • workplace accommodations
  • early dispute resolution

Nice-to-have

  • interpersonal skills
  • high EQ
  • team player
  • positive equitable transparent model
  • self-motivated
  • high-paced evolving environment

Key Requirements

  • BS/BA degree preferred
  • at least 3 years’ relevant employee relations experience
  • Experience in conducting workplace investigations
  • Knowledge of leave and accommodations regulations in US
  • physically located in Mexico City or Mexico State

Work Rights

Must be physically located in Mexico City or Mexico State

Tailored Resume

Cover Letter