The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company
Job Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts while ensuring business objectives alignment.
The position offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.
Matching Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link
Skills & Requirements
Must-have
7+ years in product support or consulting
5+ years managing complex SaaS solutions
Fluent French language proficiency
Bachelor's or Master's in technical degree
Experience with Workday HCM and Financials
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive problem-solving in fast-paced environments
Cross-functional collaboration abilities
Passion for customer relations and success
Ability to drive customer self-sufficiency
Key Requirements
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
Fluent French (Canadian preferred)
BS or MS in Computer Science or equivalent experience
Experience with HR, Payroll, or Financials domains