The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability
Job Summary
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
This role involves identifying performance issues, developing action plans, implementing corrective actions, and ensuring service delivered meets contractual Key Performance Indicators (KPIs).
Concentrix partners with ambitious, progressive executives to future-proof their business and stay ahead of the competition and customer expectations.
Matching Summary
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
Skills & Requirements
Must-have
day-to-day supervision of call center associates
performance metrics achievement
coaching and motivation
handling escalated customer calls
conduct team meetings
Nice-to-have
future-proof their business
stay ahead of competition
advocate for team members
work well under pressure
Key Requirements
Associate's degree in related field
two to four years of relevant experience preferred