Base: rs. 5.5 lakhs; bonus/equity: not specified; ...
Technical complaints and requests management
Sub-vendor management for technical services
Record management for site specifics
Manage technical complaints and requests, ensuring tracking and closure as per SOP
Job Summary
Manage technical complaints and requests, ensuring tracking and closure as per SOP.
Oversee all sub-vendors under Technical Services to ensure compliance with SLAs for services like HVAC, BMS, and electrical systems.
Responsible for scheduling, coordinating, and controlling site activities, including PPM and breakdown maintenance, while ensuring smooth team functioning for 24x7 operations.
Matching Summary
Manage technical complaints and requests, ensuring tracking and closure as per SOP.
Salary
Base: Rs. 5.5 Lakhs; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Technical complaints and requests management
Sub-vendor management for technical services
Record management for site specifics
Coordination of PPM and breakdown maintenance
Utility data collection for billing
Helpdesk complaint analysis and resolution
Nice-to-have
Team building and training
Service quality and accountability
Relationship building with vendors
Process improvement initiatives
Key Requirements
Diploma/Degree in Electrical/Mechanical Engineering