Call Centre Trainer/Facilitator #ESY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
5+ years contact center training experience
2+ years managerial role in training
Instructional design and adult learning principles
The role involves building and executing comprehensive learning strategies and training programs for both new and existing staff

Job Summary

  • The role involves building and executing comprehensive learning strategies and training programs for both new and existing staff.
  • Candidates must translate organizational needs into effective training initiatives using various methods like OJT, e-learning, and simulations.
  • The position requires assessing training effectiveness to ensure skills are incorporated into daily work behavior to boost FCR and CSAT.

Matching Summary

Match Score: 85

The role involves building and executing comprehensive learning strategies and training programs for both new and existing staff.

Skills & Requirements

Must-have

  • 5+ years contact center training experience
  • 2+ years managerial role in training
  • Instructional design and adult learning principles
  • Developing classroom and e-learning content
  • Implementing OJT and simulation methods
  • Assessing training effectiveness and retention

Nice-to-have

  • Strong communication and presentation skills
  • Experience with train the trainer methodologies
  • Ability to synthesize new programs into resources
  • Proactive content review for user friendliness

Key Requirements

  • At least five (5) years of experience in training within a contact centre environment
  • At least two (2) years in a managerial role
  • In-depth knowledge of contact center operations and industry standards
  • Thorough understanding of government policies relevant to contact center operations
  • Proficiency in instructional design and adult learning principles

Work Rights

Not specified

Tailored Resume

Cover Letter