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AIA is seeking a CX & Service Designer to enhance customer experiences through human-centered design principles. The role involves leading design processes, collaborating with various stakeholders, and integrating customer insights to improve service delivery across multiple channels.
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Job Summary
As a CX & Service Designer at AIA, you’ll play a key role in shaping exceptional experiences for our customers, partners, and employees.
You’ll champion human-centered design principles, lead end-to-end design processes, and ensure every interaction aligns with our strategic goals and customer needs.
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Matching Summary
Match Score: 75
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AIA is seeking a CX & Service Designer to enhance customer experiences through human-centered design principles. The role involves leading design processes, collaborating with various stakeholders, and integrating customer insights to improve service delivery across multiple channels.
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Skills & Requirements
Must-have
human-centered design principles
end-to-end design processes
customer journey maps
Design Thinking & HCD methodology
Jobs To Be Done methodology
customer research and insights gathering
Nice-to-have
leading without authority
Behavioural Economics understanding
supportive and inclusive managers
Health and Wellbeing initiatives
Key Requirements
Degree qualification in relevant discipline
Experience in leading without authority
Proven success in defining and operationalising Design Thinking & HCD
Significant practical experience in design disciplines
Demonstrated experience in customer research
Experience in Agile or Lean methodologies preferred
Financial services and insurance experience desired