Sr Customer Care Latin America

Illumina Hub International Ltd

Order entry fulfillment
International export shipments management
Customer and channel partner support
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world

Job Summary

  • At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.
  • The Role manages Latin America Channel Partners and Customers interactions for order and delivery management, inquiry and case management, serves as liaison between customers and internal teams to provide support across the product and services portfolio.
  • We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race.

Matching Summary

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.

Skills & Requirements

Must-have

  • Order entry fulfillment
  • International export shipments management
  • Customer and channel partner support
  • Cross-functional collaboration
  • Bilingual English and Portuguese

Nice-to-have

  • Process improvements
  • Global trade operations
  • Life sciences company experience
  • Inclusive environment
  • Seeking alternative perspectives

Key Requirements

  • 3+ years experience
  • Bachelor’s degree
  • Bilingual English and Portuguese
  • Spanish desired
  • Proficiency in Microsoft Office and CRM/ERP Systems

Work Rights

Not specified

Tailored Resume

Cover Letter