Ae產品應用工程師 - Industrial Iot (iag/ 內湖瑞光)

Advantech

Neihu District, Taipei City, Taiwan
Customer product application support
Technical support and consulting
Product application evaluation
Assist customers with product application issues, provide application examples or documents, and teach customers how to use the products, as well as provide pre-consultation and post-product technical support for specific integration projects

Job Summary

  • Assist customers with product application issues, provide application examples or documents, and teach customers how to use the products, as well as provide pre-consultation and post-product technical support for specific integration projects.
  • Analyze customer application issues by replicating them after receiving field information from global FAEs, and collaborate with the product department's RD to resolve problems.
  • During the new product development phase, evaluate and test product applications from a customer's perspective, and provide suggestions to the product department to enhance user-friendly functions in terms of user-friendly interfaces and special software/hardware applications.

Matching Summary

Assist customers with product application issues, provide application examples or documents, and teach customers how to use the products, as well as provide pre-consultation and post-product technical support for specific integration projects.

Skills & Requirements

Must-have

  • customer product application support
  • technical support and consulting
  • product application evaluation
  • product training delivery
  • on-site customer needs assessment

Nice-to-have

  • AI tool utilization for efficiency
  • cross-functional collaboration
  • proactive problem-solving approach

Key Requirements

  • Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering, or Computer Science
  • No work experience required
  • English communication for overseas clients
  • Basic programming language concepts (C#, Python)
  • Analytical and logical thinking skills
  • Multitasking and time management abilities
  • Ability to use AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter