Delivery Manager (vestiging Highway)

Concentrix

Paramaribo, Suriname
Client service level agreement achievement
Financial expectations achievement
Optimizing customer satisfaction
The Delivery Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved

Job Summary

  • The Delivery Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.
  • This role involves optimizing processes, motivating the team, and exceeding customer expectations while managing client relationships and translating data into strategic actions.
  • Concentrix offers a market-conform salary with an annual performance bonus, 20 vacation days, and ample room for personal initiatives within a diverse and collaborative work environment.

Matching Summary

The Delivery Manager is responsible for coaching and supervising a group of Team Leaders, ensuring Client Service Level Agreement and financial expectations are achieved.

Skills & Requirements

Must-have

  • Client Service Level Agreement achievement
  • financial expectations achievement
  • optimizing customer satisfaction
  • optimizing performance
  • inspiring and directing teams
  • ensuring efficient planning
  • improving KPIs
  • monitoring costs

Nice-to-have

  • international client management
  • travel opportunities
  • diverse team collaboration
  • driving strategic actions
  • maintaining quality and compliance

Key Requirements

  • HBO or WO work and thinking level
  • Manager experience in contact center industry
  • Project management experience
  • Ability to present and communicate clearly
  • Calmness in demanding environments

Work Rights

Not specified

Tailored Resume

Cover Letter