The Manager – Workforce Strategy plays a critical role in ensuring Content Ops has the right staffing, capacity, and operational insights to meet business demands
Job Summary
The Manager – Workforce Strategy plays a critical role in ensuring Content Ops has the right staffing, capacity, and operational insights to meet business demands.
This role drives forecasting, capacity planning, productivity analytics, and headcount governance while serving as a strategic partner to Operations, HR, Finance, Talent Acquisition, L&D, and Operational Excellence.
Lead, coach, and develop Workforce Planners to deliver accurate and scalable capacity plans and build a high-performance culture.
Matching Summary
The Manager – Workforce Strategy plays a critical role in ensuring Content Ops has the right staffing, capacity, and operational insights to meet business demands.
Skills & Requirements
Must-have
Workforce planning methodologies
Capacity model build
Forecasting and scheduling
Power BI, SQL, DAX expertise
Data modelling and analytics
Stakeholder management
Global matrix environment
Nice-to-have
Pragmatic and flexible approach
Strong prioritization skills
High ownership and initiative
Relationship building and teamwork
Organized and committed delivery
Key Requirements
10+ years in Workforce Management/Planning
3+ years in a managerial/lead role
Experience delivering workforce strategies for global support functions
Advanced skills in Power BI, SQL, DAX
Strong communication and senior leadership engagement