Sr Business Process Analyst - Knowledge Management And Ai

Hockeywork

Fully remote
Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management system
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Develop process documentation and SOPs
  • Integrate knowledge management system
  • AI/ML frameworks
  • Lean, Six Sigma methodologies
  • SQL and data visualization tools

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes/KCS
  • 2+ years Experience with SQL
  • Bachelor's degree or equivalent experience
  • Experience with AI chatbot/automated systems

Work Rights

Not specified

Tailored Resume

Cover Letter