Tech Customer Support (dutch)- Cl 13

Accenture

Sandyford, Ireland
Onsite
Develop deep product knowledge
Investigate and prioritize advertising issues
Communicate issue resolution to sales team
Develop deep knowledge within a complex product group, investigate and prioritize advertising issues, and own tasks end-to-end until they are assigned to a specialist

Job Summary

  • Develop deep knowledge within a complex product group, investigate and prioritize advertising issues, and own tasks end-to-end until they are assigned to a specialist.
  • Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish their desired outcome.
  • Partner with product support group specialists to determine solutions to advertising bugs and product confusion, and facilitate a high-end customer experience.

Matching Summary

Develop deep knowledge within a complex product group, investigate and prioritize advertising issues, and own tasks end-to-end until they are assigned to a specialist.

Skills & Requirements

Must-have

  • Develop deep product knowledge
  • Investigate and prioritize advertising issues
  • Communicate issue resolution to sales team
  • Partner with product support specialists
  • Fluency in English and Dutch

Nice-to-have

  • Global collective of diverse talents
  • Accelerating equality for all
  • High-end customer experience

Key Requirements

  • Minimum of 1 year of experience
  • Customer Service/Call Centre experience
  • Bachelor’s Degree
  • Valid Full-time work permit

Work Rights

Full-time work permit required

Tailored Resume

Cover Letter