Customer Success Manager

Mercell Holding AS

Tallinn, Estonia
Competitive salary pyckages; benefits: health, ins...
Hybrid - working onsite at the office and from home, balancing flexibility with collaboration
3+ years customer success experience
Saas b2b environment background
Fluent in latvian and/or lithuanian
Mercell Holding AS is seeking a Customer Success Manager based in Tallinn, Estonia, to enhance partnerships with supplier customers and drive value from the company's solutions. The role involves managing customer portfolios, building relationships, and ensuring customer satisfaction in a dynamic, collaborative environment

Job Summary

  • The role involves managing a defined portfolio of supplier customers to help them win public tenders and realize tangible value from Mercell's solutions.
  • Candidates must possess excellent stakeholder communication skills and be fluent in Latvian and/or Lithuanian alongside English.
  • Mercell offers a hybrid work environment with competitive salary packages, health insurance, pension plans, and paid parental leave.

Matching Summary

Match Score: 85

Mercell Holding AS is seeking a Customer Success Manager based in Tallinn, Estonia, to enhance partnerships with supplier customers and drive value from the company's solutions. The role involves managing customer portfolios, building relationships, and ensuring customer satisfaction in a dynamic, collaborative environment.

Salary

Competitive salary packages; Benefits: Health, insurance, pension, parental leave; Not specified

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • SaaS B2B environment background
  • Fluent in Latvian and/or Lithuanian
  • HubSpot or Jira ticketing tools
  • Subscription business model knowledge

Nice-to-have

  • Strategic advisor relationship building
  • Data-driven mindset for retention
  • Digital-first customer engagement
  • Voice of the Customer advocacy
  • Hybrid work flexibility adaptation

Key Requirements

  • 3+ years in Customer Success or Account Management
  • Experience with SaaS B2B client-facing roles
  • Fluency in Latvian and/or Lithuanian languages
  • Existing work authorization for Estonia

Work Rights

Must have existing work authorization for Estonia

Tailored Resume

Cover Letter