Job Summary

• Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers, ticket sales, parking attendants, guest relations, event ushers, front desk attendants, elevator attendants, and food service and production workers.
• They maintain knowledge of University customer service policies, orient, train, coach, lead, and direct staff, and handle complex and escalated customer service issues in a timely manner.
• Penn State is an equal opportunity employer committed to advancing equity, respect, and belonging, providing employment opportunities to all qualified applicants without regard to protected characteristics.

Matching Summary

Skills & Requirements

Key Requirements

• Current Penn State employee or student status for internal application
• Successful completion of background check
• Ability to work in compliance with University policies

Work Rights