Customer Service/tech Support Rep (on-site)

Concentrix

Belleville, ON, Canada
Base: $19.35ph; bonus/equity: performance-based in...
Hardware, software, networking troubleshooting
One year customer service experience required
Fast-paced multi-tasking proficiency
The role involves assisting external users by identifying, investigating, and resolving technical issues related to client products and services

Job Summary

  • The role involves assisting external users by identifying, investigating, and resolving technical issues related to client products and services.
  • Concentrix offers significant investment in employee development with approximately 80% of managers promoted from within the organization.
  • Employees receive 12 days of paid classroom product training along with a base salary of $19.35 per hour plus performance incentives.

Matching Summary

The role involves assisting external users by identifying, investigating, and resolving technical issues related to client products and services.

Salary

Base: $19.35/hr; Bonus/Equity: Performance-based incentives; Benefits: Medical, dental, vision, EAP, RRSP, PTO

Skills & Requirements

Must-have

  • Hardware, software, networking troubleshooting
  • One year customer service experience required
  • Fast-paced multi-tasking proficiency

Nice-to-have

  • Empathy and rapport building skills
  • Eagerness to learn new technologies
  • Patience in customer contact situations

Key Requirements

  • High school diploma or GED required
  • Minimum one year technical support experience preferred
  • Must be 18 years of age or older
  • Legally authorized to work in Canada

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter