Not specified; benefits: free access to aia vitali...
3d onsite
Previous customer service experience
Contact centre or claims environment background
Proficiency in hambs or e5 systems preferred
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling
Job Summary
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling.
AIA Health is an award-winning provider rated #1 Best Health Insurance Provider for 2022-2025 by ProductReview.com.au.
Employees enjoy benefits such as free access to AIA Vitality rewards, up to 4 additional leave days per year, and flexible working arrangements.
Matching Summary
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling.
Salary
Not specified; Benefits: Free access to AIA Vitality with up to $760 in rewards; Additional leave days and flexible working arrangements included.
Skills & Requirements
Must-have
Previous customer service experience
Contact centre or claims environment background
Proficiency in HAMBS or e5 systems preferred
Exceptional communication skills
Time management and problem-solving abilities
Nice-to-have
PHI experience desirable
Intermediate MS Office skills
Continuous improvement mindset
Ability to work in fast-paced environment
Key Requirements
Previous experience in customer service or contact centre