Expert Technical Engineer (rpgle, Cl)

Finastra

Manila, Philippines
**
Rpgle and cl programming
Technical debugging on iseries and eclipse
Customer issue replication and root cause analysis
** Finastra is seeking an Expert Technical Engineer for their Manila office, responsible for providing high-level technical support to clients in the financial services sector. The role requires extensive experience in customer support, particularly within banking, as well as strong technical skills in RPGLE/CL and SQL/Java. **

Job Summary

  • The Expert Technical Engineer acts as the key interface between Finastra clients and the organization, ensuring a world class customer experience by handling and resolving technical issues promptly.
  • This role involves technical investigation, root cause analysis, client communication, and occasionally on-site support or beta testing to maintain product quality and customer satisfaction.
  • Finastra offers a range of global benefits including unlimited vacation, hybrid working arrangements, well-being programs, medical and retirement plans, sustainability initiatives, DEI groups, career development tools, and global recognition programs.

Matching Summary

Match Score: 75

** Finastra is seeking an Expert Technical Engineer for their Manila office, responsible for providing high-level technical support to clients in the financial services sector. The role requires extensive experience in customer support, particularly within banking, as well as strong technical skills in RPGLE/CL and SQL/Java. **

Skills & Requirements

Must-have

  • RPGLE and CL programming
  • Technical debugging on iSeries and Eclipse
  • Customer issue replication and root cause analysis
  • Technical support leadership experience
  • Collaborate with Sales, Engineering, Product teams
  • After hours and holiday work availability

Nice-to-have

  • Strong communication skills
  • Continuous learning and improvement mindset
  • Ability to lead junior resources
  • Participate in client meetings and WebEx sessions
  • Write technical specifications and documentation

Key Requirements

  • 7+ years technical customer support experience
  • 3+ years technical support lead experience
  • University degree in Computer Science or related field
  • Expert debugging skills on multiple operating systems
  • Willingness to work shifts and Philippine holidays

Work Rights

Not specified

Tailored Resume

Cover Letter