Manager, Success Engineer

Salesforce

San Francisco, CA, USA
Managing technical support professionals
Excellent written and verbal communication skills
Experience with support tools and phone systems
The Manager, Success Engineer is responsible for ensuring customer success through effective team management

Job Summary

  • The Manager, Success Engineer is responsible for ensuring customer success through effective team management.
  • This role involves managing case assignments, career development, and project management processes.
  • Salesforce offers a comprehensive benefits package and opportunities for personal and professional growth.

Matching Summary

The Manager, Success Engineer is responsible for ensuring customer success through effective team management.

Skills & Requirements

Must-have

  • Managing technical support professionals
  • Excellent written and verbal communication skills
  • Experience with support tools and phone systems

Nice-to-have

  • Ability to attract and retain high-performing support professionals
  • Oral and writing Portuguese skills
  • Experience building Developer Support teams

Key Requirements

  • Minimum of 3 years managing technical support professionals
  • Minimum 5 years experience in a technical support role
  • Solid salesforce.com application knowledge

Work Rights

Not specified

Tailored Resume

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