Blue Ridge Equine Clinic is seeking a Client Service Representative to ensure excellent client interactions, both in-person and over the phone. The ideal candidate will possess strong customer service skills, attention to detail, and a friendly demeanor, with a preference for those with veterinary experience
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
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Matching Summary
Match Score: 85
Blue Ridge Equine Clinic is seeking a Client Service Representative to ensure excellent client interactions, both in-person and over the phone. The ideal candidate will possess strong customer service skills, attention to detail, and a friendly demeanor, with a preference for those with veterinary experience.
Skills & Requirements
Must-have
Personable and skilled client interaction
Operates multi-line telephone system
Accepts payments and maintains cash drawer
Maintains accurate client and pet records
Professional and friendly phone etiquette
Ability to prioritize and complete tasks
Excellent customer service skills
Computer efficiency
Nice-to-have
Empathizes with emotional clients
Remains calm in emergencies
Detail-oriented
Adaptable to multiple situations
Key Requirements
HS Diploma or educational equivalent
Available to work weekends and holiday rotations
Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
One year of customer service representative experience
Knowledge of veterinary medical terminology and procedures