The role involves resolving client inquiries regarding asset and cash transfers through multiple communication channels including calls, chats, and emails
Job Summary
The role involves resolving client inquiries regarding asset and cash transfers through multiple communication channels including calls, chats, and emails.
Candidates will collaborate closely with the back office to manage and resolve global securities-related queries and pending settlements.
The company offers a competitive salary package along with performance-based annual bonuses in both cash and stocks.
Matching Summary
The role involves resolving client inquiries regarding asset and cash transfers through multiple communication channels including calls, chats, and emails.
Salary
Competitive salary package; Performance-based annual bonus (cash and stocks); Group Medical & Life Insurance included
Skills & Requirements
Must-have
Resolve client inquiries via calls chats emails
Manage securities-related queries globally
Support settlement completion follow-up
Ensure query resolution within service levels
Fluent in English communication
Nice-to-have
Passion for client service culture
Keen observer and problem solver
Flair for new technologies
Adaptable and self-directed mindset
Experience with rotational shifts
Key Requirements
University degree (Bachelors) required
Previous client service experience in financial security industry
Settlement or cash transfer experience preferred
Three years inbound client services in international BPO
Comfortable with rotational shifts including night shifts