Drive domestic and international business expansion
Close complex expansion and partnership deals
ShipBob is seeking a Lead Merchant Success Manager to drive account management for enterprise-level merchants, focusing on growth and retention. The role is fully remote and emphasizes collaboration, innovation, and accountability within a high-performance culture
Job Summary
The Lead Merchant Success Manager owns the premier account management strategy for a portfolio of enterprise-level merchants at ShipBob.
This role drives domestic and international expansion while building executive-level relationships and delivering an exceptional merchant experience.
Success is defined by building scalable account processes, closing complex expansion deals, and developing lasting executive relationships.
Matching Summary
Match Score: 85
ShipBob is seeking a Lead Merchant Success Manager to drive account management for enterprise-level merchants, focusing on growth and retention. The role is fully remote and emphasizes collaboration, innovation, and accountability within a high-performance culture.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Manage high-revenue enterprise merchant portfolio
Drive domestic and international business expansion
Close complex expansion and partnership deals
Run in-person business reviews with executives
Partner with internal teams for seamless operations
Nice-to-have
Ownership mindset with continuous learning focus
Experience in high-performance culture environments
Ability to innovate alongside clients and stakeholders
Strong collaboration skills across all seniority levels
Proven track record of moving the needle on results