Customer Success Onboarding Manager

RELX (LexisNexis)

New York, NY, United States
Base: $53,300 - $88,800; bonus/equity: not specifi...
High-quality customer service experience
Experience with customized product onboarding
Strong interpersonal and listening skills
The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products for customers

Job Summary

  • The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products for customers.
  • You will ensure customers have a positive onboarding experience by delivering tailored implementations.
  • The role involves collaborating with various teams to support a seamless onboarding experience.

Matching Summary

The Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products for customers.

Salary

Base: $53,300 - $88,800; Bonus/Equity: Not specified; Benefits: Comprehensive health benefits, 401(k) with match

Skills & Requirements

Must-have

  • High-quality customer service experience
  • Experience with customized product onboarding
  • Strong interpersonal and listening skills

Nice-to-have

  • Proactive team player
  • Ability to manage multiple workstreams
  • Commercial awareness with stakeholders

Key Requirements

  • Proven experience in customer service
  • Ability to meet deadlines and service level agreements
  • Analytical problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter