Specialty Practice Scheduler|pulmonary Critical Care|full Time
Capital Region Health Care Corporation
Concord, US
Scheduling clinic and diagnostic appointments
Obtain diagnostic testing prior-authorization
Patient communication and coordination
The Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone
Job Summary
The Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone.
This role facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments.
Responsibilities include obtaining diagnostic testing/procedure prior-authorization with payers and ensuring all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed.
Matching Summary
The Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone.
Skills & Requirements
Must-have
Scheduling clinic and diagnostic appointments
Obtain diagnostic testing prior-authorization
Patient communication and coordination
Medical office operations knowledge
Customer service experience
Nice-to-have
Familiarity with medical terminology
Compassionate customer service
Interpersonal skills
Key Requirements
High School degree or GED equivalency
Minimum one year as Patient Care Coordinator preferred
Demonstrated customer service experience preferred