Gainsight platform configuration and administration
Designing scalable operational processes and systems
**
Team Schein UK is seeking a Customer Success Operations Manager to standardize and optimize global Customer Success operations. The ideal candidate will have over five years of experience in B2B SaaS environments, particularly with Gainsight, and will focus on data-driven strategies to enhance customer engagement and operational efficiency.
**
Job Summary
The role involves standardizing the global Customer Success operating model by defining lifecycle stages and engagement frameworks.
Candidates will own and optimize Gainsight to design health scoring frameworks, workflows, and automated engagement programs.
The position requires partnering with cross-functional teams including Systems Engineering and Revenue Operations to ensure scalable data flows.
Matching Summary
Match Score: 75
**
Team Schein UK is seeking a Customer Success Operations Manager to standardize and optimize global Customer Success operations. The ideal candidate will have over five years of experience in B2B SaaS environments, particularly with Gainsight, and will focus on data-driven strategies to enhance customer engagement and operational efficiency.
**
Skills & Requirements
Must-have
5+ years Customer Success Operations experience
Gainsight platform configuration and administration
Designing scalable operational processes and systems
Building dashboards and reporting frameworks
Basic SQL query writing and data validation
HubSpot CRM integration experience
Nice-to-have
Gainsight Administrator certification preferred
Strong stakeholder management across regions
Practical mindset in fast-paced environments
Experience with Systems Engineering teams
Focus on automation and continuous improvement
Key Requirements
5+ years experience in B2B SaaS Customer Success Operations
Gainsight Administrator certification (preferred)
Data literacy with ability to write basic SQL queries