Analyst Technical Support

Academy Sports + Outdoors

**
3+ years systems support experience
Windows operating system expertise
Servicenow ticketing system usage
** Academy Sports + Outdoors is seeking an Analyst Technical Support to provide first and second-level support for store IT systems in a fully remote capacity. The ideal candidate will have 3+ years of experience in systems support, strong troubleshooting skills, and the ability to communicate effectively with a diverse range of users. **

Job Summary

  • The role involves providing first and second-level technical support for stores on a 24/7 basis.
  • Candidates must troubleshoot, maintain, and administer Windows, iOS, and Android-based hardware.
  • Academy Sports + Outdoors fosters a culture that puts people first and believes in the power of fun.

Matching Summary

Match Score: 75

** Academy Sports + Outdoors is seeking an Analyst Technical Support to provide first and second-level support for store IT systems in a fully remote capacity. The ideal candidate will have 3+ years of experience in systems support, strong troubleshooting skills, and the ability to communicate effectively with a diverse range of users. **

Skills & Requirements

Must-have

  • 3+ years systems support experience
  • Windows operating system expertise
  • ServiceNow ticketing system usage

Nice-to-have

  • Strong verbal communication skills
  • Ability to work independently
  • Creative problem-solving abilities

Key Requirements

  • High school diploma required
  • Bachelor's degree preferred
  • MCSA, CCENT, A+, Network+, or MSDST certification preferred
  • ITIL/ITSM training preferred

Work Rights

Not specified

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