Workforce Manager

Jobgether

Romania
On-site
Forecasting
Scheduling
Real-time operations
Jobgether is seeking a Workforce Manager based in Romania to oversee performance and scalability in a customer support operation. The ideal candidate will be analytical, proactive, and adept at using data to optimize workforce management across multiple channels

Job Summary

  • Play a critical part in the performance and scalability of a fast-paced customer support operation.
  • Leverage analytics, operational insights, and AI performance monitoring to ensure service levels meet business objectives.
  • Collaborate closely with support leadership and cross-functional teams to improve processes and enhance customer experiences.

Matching Summary

Match Score: 85

Jobgether is seeking a Workforce Manager based in Romania to oversee performance and scalability in a customer support operation. The ideal candidate will be analytical, proactive, and adept at using data to optimize workforce management across multiple channels.

Skills & Requirements

Must-have

  • forecasting
  • scheduling
  • real-time operations
  • workforce optimization
  • data-driven environment
  • AI performance monitoring

Nice-to-have

  • proactive problem-solving
  • cross-functional collaboration
  • operational efficiency

Work Rights

Not specified

Tailored Resume

Cover Letter