The Senior Manager will lead a global team responsible for executing Technical Account Management services across the Genesys platform portfolio
Job Summary
The Senior Manager will lead a global team responsible for executing Technical Account Management services across the Genesys platform portfolio.
Candidates must possess a solid technical background combined with strong business acumen to drive innovation and adaptation in a fast-paced environment.
The role requires establishing key performance indicators and building strong relationships with internal departments and external partners to ensure exceptional customer experiences.
Matching Summary
The Senior Manager will lead a global team responsible for executing Technical Account Management services across the Genesys platform portfolio.
Skills & Requirements
Must-have
7-10 years managing technical teams
Cloud and Premises delivery experience
Strong background in communications technology
Experience with contact center industry best practices
Ability to negotiate and manage conflict
Nice-to-have
Agentic AI knowledge
Empathy-driven leadership style
High-energy work environment creation
Strategic planning for CX champions
Cross-functional collaboration skills
Key Requirements
BS degree in Computer Science or Business Management
7-10 years of relevant management experience
20%+ travel required
Knowledge of Cloud Based and Premises delivery models