Customer Care Analyst

SmartVault

Houston, Texas, United States
Not specified; not specified; benefits: top-notch ...
On-site
1+ years customer-facing support experience
Strong verbal and written communication skills
Experience with support ticketing systems
This role serves as the first line of support, helping customers resolve questions regarding document storage, secure sharing, and eSignatures

Job Summary

  • This role serves as the first line of support, helping customers resolve questions regarding document storage, secure sharing, and eSignatures.
  • The position offers a hybrid work model requiring office attendance 2-3 days per week near Houston, TX.
  • SmartVault provides top-notch health benefits, generous vacation time, and opportunities for community volunteer involvement.

Matching Summary

This role serves as the first line of support, helping customers resolve questions regarding document storage, secure sharing, and eSignatures.

Salary

Not specified; Not specified; Benefits: Top-notch health, generous vacation, volunteer time off

Skills & Requirements

Must-have

  • 1+ years customer-facing support experience
  • Strong verbal and written communication skills
  • Experience with support ticketing systems
  • Ability to troubleshoot basic technical issues
  • Flexibility to work rotating Saturday shifts

Nice-to-have

  • Experience with Windows OS 10 and 11
  • Familiarity with Zendesk help desk platforms
  • Passion for delivering excellent customer experiences
  • Background in SaaS environments

Key Requirements

  • 1+ years of customer support experience
  • Eligibility to work in the United States
  • No sponsorship available

Work Rights

Must have US work eligibility

Tailored Resume

Cover Letter