Services Operations Analyst (remote Elegible - Costa Rica)

Smartsheet

San Jose, Costa Rica
Not specified; benefits: fully pyid health & life ...
On-site
4-6 years professional services operations experience
Statement of work creation and review
Psa systems proficiency
Smartsheet is seeking a Services Operations Analyst to independently own defined areas of Professional Services Operations while supporting broader operational initiatives

Job Summary

  • Smartsheet is seeking a Services Operations Analyst to independently own defined areas of Professional Services Operations while supporting broader operational initiatives.
  • The role involves creating and processing Statements of Work, reviewing them for completeness, and partnering with Sales, Finance, and Legal teams.
  • Employees receive fully paid health and life insurance, 20 weeks of paid maternity leave, and access to Udemy online courses for professional growth.

Matching Summary

Smartsheet is seeking a Services Operations Analyst to independently own defined areas of Professional Services Operations while supporting broader operational initiatives.

Salary

Not specified; Benefits: Fully paid Health & Life insurance; Monthly stipend; 12 days paid Vacation + Flexible Time Away Program

Skills & Requirements

Must-have

  • 4-6 years Professional Services Operations experience
  • Statement of Work creation and review
  • PSA systems proficiency
  • Cross-functional collaboration skills
  • Operational workflow management

Nice-to-have

  • Strong attention to detail
  • Process improvement mindset
  • Excellent written communication
  • Ability to escalate risk appropriately

Key Requirements

  • 4-6 years of experience in Professional Services Operations
  • Must reside in Costa Rica
  • Solid understanding of Professional Services delivery models

Work Rights

Must reside in Costa Rica

Tailored Resume

Cover Letter