Customer Banking Specialist - Elsternwick

CommBank

Elsternwick, VIC, Australia
On-site
In-depth customer conversations
Process credit product applications
Financial health checks
CommBank is seeking a Customer Banking Specialist for their Elsternwick branch, responsible for delivering exceptional customer service and supporting clients with their banking needs. The ideal candidate should have experience in customer service, particularly in financial services, and possess strong communication skills

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Elstenwick Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Elsternwick branch, responsible for delivering exceptional customer service and supporting clients with their banking needs. The ideal candidate should have experience in customer service, particularly in financial services, and possess strong communication skills.

Skills & Requirements

Must-have

  • In-depth customer conversations
  • Process credit product applications
  • Financial health checks
  • Demonstrate in-branch technology
  • Problem-solving and effective solutions

Nice-to-have

  • Championing processes and procedures
  • Risk-adverse culture
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter