Customer Service Representative Ghb Eu

Cigna Healthcare

Madrid, Spain
Hybrid (in-office at least once a week)
39 hours per week commitment
6-week office induction training
Active english and spanish c1 level
Cigna Healthcare is seeking a Customer Service Representative for its Global Service Centre in Madrid, Spain. The role involves managing customer queries, providing timely resolutions, and maintaining high-quality service standards

Job Summary

  • Cigna Healthcare is a global health service company serving over 180 million customers worldwide.
  • The role involves managing customer queries via email and phone while ensuring timely resolution and high-quality service.
  • Candidates must commit to attending the Madrid office at least once a week and completing a 6-week induction training.

Matching Summary

Match Score: 85

Cigna Healthcare is seeking a Customer Service Representative for its Global Service Centre in Madrid, Spain. The role involves managing customer queries, providing timely resolutions, and maintaining high-quality service standards.

Skills & Requirements

Must-have

  • 39 hours per week commitment
  • 6-week office induction training
  • Active English and Spanish C1 level
  • Proficiency in French German Chinese Arabic or Italian
  • Experience with CRM tools
  • GDPR compliance knowledge

Nice-to-have

  • Emotional connection with distressed customers
  • Ability to navigate ambiguity
  • High resilience under pressure
  • Collaborative team player
  • Discreet handling of confidential information

Key Requirements

  • Bachelor degree or equivalent experience
  • Previous customer service experience desired
  • Good knowledge of MS Office
  • Must be able to work from Madrid office weekly

Work Rights

Not specified

Tailored Resume

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