Officer, Customer Service Intermediate Analyst, Operations

Citi Handlowy

Tokyo, Japan
Not specified
Customer service support
Client portfolio management
Issue escalation handling
Citi Handlowy is seeking a Customer Service Intermediate Analyst in Tokyo to manage and resolve client inquiries, ensuring high-quality service and support. The role requires strong communication skills in both Japanese and English, along with 2-5 years of relevant customer service experience, particularly in a business or financial environment

Job Summary

  • The Customer Service Intermediate Analyst is responsible for managing a portfolio of high-profile clients and ensuring timely and professional resolution of queries in line with departmental standards.
  • This role involves coaching team members, serving as a point of contact for escalations, and advocating process improvements to enhance client experience.
  • The position requires adherence to compliance and risk management policies to safeguard the firm, its clients, and assets while delivering high-quality customer service.

Matching Summary

Match Score: 85

Citi Handlowy is seeking a Customer Service Intermediate Analyst in Tokyo to manage and resolve client inquiries, ensuring high-quality service and support. The role requires strong communication skills in both Japanese and English, along with 2-5 years of relevant customer service experience, particularly in a business or financial environment.

Skills & Requirements

Must-have

  • Customer service support
  • Client portfolio management
  • Issue escalation handling
  • Process improvement advocacy
  • Regulatory knowledge maintenance
  • Bilingual Japanese and English communication

Nice-to-have

  • Project management skills
  • Analytical and investigative skills
  • Risk management ability
  • Stakeholder influence capability
  • Cross-departmental collaboration

Key Requirements

  • 2-5 years customer experience
  • Experience in business/financial environment preferred
  • Bachelor's degree or equivalent experience
  • Fluent Japanese and English
  • Demonstrated project management skills

Work Rights

Not specified

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