Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Zł167,200 pln - zł250,800 pln; bonus/equity: eligi...
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Saas support background
Troubleshooting enterprise web applications
Linux, sql, dbms
** Workday is seeking a Technical Support Engineer for their Adaptive Planning team based in Warsaw, Poland. The role involves providing high-touch support for enterprise cloud-based applications, requiring strong technical skills and customer management experience. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Engineer for their Adaptive Planning team based in Warsaw, Poland. The role involves providing high-touch support for enterprise cloud-based applications, requiring strong technical skills and customer management experience. **

Salary

zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS support background
  • Troubleshooting enterprise web applications
  • Linux, SQL, DBMS
  • Web Services / APIs troubleshooting
  • Log aggregation tool usage

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Implementation of software integrations
  • JavaScript knowledge

Key Requirements

  • 5+ years' experience in Technical Support
  • 2+ years' experience as a support engineer with enterprise cloud software
  • Experience managing highly escalated cases
  • Foundational understanding of programming
  • Experience with finance/financial planning software

Work Rights

Not specified

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