Major Incident Management (mim) Analyst

Conduent Business Services

Sandy, UT, United States
Base: $54,863 - $71,250; bonus/equity: eligible fo...
On-site
2+ years it operations experience
Strong understanding of itil practices
Incident coordination and escalation management
Conduent Business Services is seeking a Major Incident Management Analyst to manage high-impact IT incidents and ensure timely restoration of service operations. The ideal candidate will have a background in IT operations or service management and strong communication and analytical skills. This position offers career growth opportunities within an inclusive work environment

Job Summary

  • The primary goal of this role is to quickly restore normal service operations when a major incident occurs and minimize business impact.
  • The Major Incident Manager coordinates response efforts across technical teams, vendors, and third parties while ensuring effective communication with stakeholders.
  • Conduent offers career growth opportunities, an award-winning culture, and a comprehensive benefits package including health insurance and paid time off.

Matching Summary

Match Score: 85

Conduent Business Services is seeking a Major Incident Management Analyst to manage high-impact IT incidents and ensure timely restoration of service operations. The ideal candidate will have a background in IT operations or service management and strong communication and analytical skills. This position offers career growth opportunities within an inclusive work environment.

Salary

Base: $54,863 - $71,250; Bonus/Equity: Eligible for bonus based on business need; Benefits: Health insurance, dental, vision, life insurance, retirement plan, PTO

Skills & Requirements

Must-have

  • 2+ years IT operations experience
  • Strong understanding of ITIL practices
  • Incident coordination and escalation management
  • Stakeholder communication during outages
  • Post-incident documentation and RCA

Nice-to-have

  • Ability to manage multiple priorities under pressure
  • Data-driven decision making skills
  • Experience with multi-tiered enterprise environments
  • Trend identification for process improvement

Key Requirements

  • Bachelor's degree in IT or related field
  • 2+ years experience in IT operations or service management
  • Strong knowledge of incident, problem, and change management processes

Work Rights

Not specified

Tailored Resume

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