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Telnyx is seeking a Product Support Engineer for the APAC region to troubleshoot complex customer issues related to voice, messaging, APIs, IoT, and AI products. The role emphasizes problem-solving and automation, requiring a technical mindset and a background in networking or software engineering.
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Job Summary
You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, digging into networking problems, debugging integrations, and analysing logs alongside engineering teams.
This role goes further: we're building an AI-first support model, and as you develop product expertise, you'll help shape it — building bots, automating workflows, and turning repetitive tasks into cron jobs.
A background in software engineering, networking, or a related technical field (however you got there) is ideal — We care about what you can do, not where you learned it.
Matching Summary
Match Score: 75
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Telnyx is seeking a Product Support Engineer for the APAC region to troubleshoot complex customer issues related to voice, messaging, APIs, IoT, and AI products. The role emphasizes problem-solving and automation, requiring a technical mindset and a background in networking or software engineering.
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Skills & Requirements
Must-have
Troubleshoot complex customer issues
Networking fundamentals
API experience
Linux terminal proficiency
Problem-solving mindset
Proficient in English
Nice-to-have
Scripting or programming experience
Familiarity with AI concepts
Experience with automation tools
Key Requirements
Background in Computer Science, IT, networking, or equivalent hands-on experience
Highly proficient in English, both written and verbal