D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, 100D PASIR PANJANG ROAD MEISSA 118520
Sgd 2,800 - 3,800 / monthly pm
On-site
Team building facilitation
Workaround solutions
Troubleshooting
The Service Desk Agent position at THE HACENS TALENT PTE. LTD. entails providing 24/7 support through troubleshooting user queries via various communication channels. The role focuses on first-call resolution, effective escalation management, and adherence to ITIL processes
Job Summary
Troubleshooting: Provide initial diagnosis for hardware, software, and network issues, escalating to higher support tiers when necessary
Escalation management: Route unresolved issues to Level 2/3 support teams while maintaining communication with users
Monitoring: Keep track of system alerts, performance dashboards, and critical services to proactively detect outages
Matching Summary
Match Score: 85
The Service Desk Agent position at THE HACENS TALENT PTE. LTD. entails providing 24/7 support through troubleshooting user queries via various communication channels. The role focuses on first-call resolution, effective escalation management, and adherence to ITIL processes.