Jessander is seeking a Técnico de Provedoria do Cliente to manage and resolve customer complaints within their organization. The role involves data management, communication with various departments, and reporting on customer service activities, all while promoting a proactive approach to risk management
Job Summary
The role involves managing the entire lifecycle of customer complaints from receipt to resolution and regulatory communication.
Candidates will be responsible for maintaining accurate records in the complaint management application and ensuring data reliability.
The position requires producing quarterly activity summaries for headquarters and supporting root cause analysis meetings.
Matching Summary
Match Score: 75
Jessander is seeking a Técnico de Provedoria do Cliente to manage and resolve customer complaints within their organization. The role involves data management, communication with various departments, and reporting on customer service activities, all while promoting a proactive approach to risk management.