Customer Service Lead

Sharon Vet Clinic

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Exceptional client service
Team supervision
Operational support
Sharon Vet Clinic is seeking a Customer Service Lead to supervise the reception team while providing exceptional client service. The ideal candidate should have veterinary experience, strong leadership skills, and a passion for client and patient care

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include managing client service and communication, maintaining patient records and technology, and leading and supervising the reception team through recruitment, training, and performance feedback.
  • The clinic offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, PTO, and employee pet discounts.

Matching Summary

Match Score: 85

Sharon Vet Clinic is seeking a Customer Service Lead to supervise the reception team while providing exceptional client service. The ideal candidate should have veterinary experience, strong leadership skills, and a passion for client and patient care.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, PTO, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision
  • Operational support
  • Veterinary medical records
  • Billing transactions
  • Recruiting and onboarding

Nice-to-have

  • Positive workplace culture
  • Mentorship and coaching
  • Patient care promotion
  • Teamwork and accountability

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred
  • Comfort with scheduling software and EMR

Work Rights

Not specified

Tailored Resume

Cover Letter