Tier 1 Operations Support Specialist

Booz Allen Hamilton

Base: $62,000.00 to $141,000.00; bonus/equity: not...
Hybrid
Initial troubleshooting for system issues
Use ticketing or incident management tools
Linux or windows system administration fundamentals
As a site reliability engineer on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure

Job Summary

  • As a site reliability engineer on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure.
  • You’ll build in redundancy, implement monitoring tools, and automate wherever possible.
  • This is your chance to further your skills in cloud technologies while continuing to grow your SRE experience.

Matching Summary

As a site reliability engineer on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure.

Salary

Base: $62,000.00 to $141,000.00; Bonus/Equity: Not specified; Benefits: Health, life, disability, financial, retirement, paid leave, professional development, tuition assistance, work-life programs, dependent care

Skills & Requirements

Must-have

  • Initial troubleshooting for system issues
  • Use ticketing or incident management tools
  • Linux or Windows system administration fundamentals
  • Follow standard operating procedures
  • Rotating round-the-clock shifts

Nice-to-have

  • Monitoring enterprise systems and dashboards
  • Escalating incidents to higher-tier teams
  • Knowledge of on-call processes
  • Communicate effectively with staff
  • Work independently in a high-tempo environment

Key Requirements

  • 1+ years of experience in technical support
  • TS/SCI clearance with a polygraph
  • HS diploma or GED
  • Obtain Security+ CE certification within 6 months

Work Rights

TS/SCI clearance with polygraph required

Tailored Resume

Cover Letter