ゲストサービス エージェントguest Service Agent

Swissôtel Nankai Osaka

Osaka, Japan
On-site
Professional friendly engaging service
Maintain uniform good condition
Store luggage for guests
Swissôtel Nankai Osaka is seeking a Guest Service Agent to deliver professional and friendly service in their premium hotel, which is part of the Accor group. The role requires excellent communication skills in both English and Japanese, a strong focus on guest needs, and the ability to manage time effectively in a fast-paced environment

Job Summary

  • Consistently offer professional, friendly and engaging service while maintaining uniform standards and personal hygiene.
  • Responsible for managing guest luggage, including storage, accurate counting for groups, and timely transfer to and from rooms.
  • The hotel is a 24/7 operation, requiring flexibility in work hours, and offers benefits such as discounted stays and dining.

Matching Summary

Match Score: 85

Swissôtel Nankai Osaka is seeking a Guest Service Agent to deliver professional and friendly service in their premium hotel, which is part of the Accor group. The role requires excellent communication skills in both English and Japanese, a strong focus on guest needs, and the ability to manage time effectively in a fast-paced environment.

Skills & Requirements

Must-have

  • professional friendly engaging service
  • maintain uniform good condition
  • store luggage for guests
  • accurate counting group luggage
  • timely efficient transfer luggage
  • maintain tidiness front house
  • receive distribute send hold mail

Nice-to-have

  • passionate talented individuals
  • diversity and inclusion
  • memorable moment
  • customer related experience
  • problem solving abilities
  • work cohesively with colleagues

Key Requirements

  • currently living in Japan
  • spoken English and Japanese mandatory
  • exceptional time management
  • multi-tasking skills
  • strong interpersonal skills
  • problem solving abilities
  • occasional lifting up to 20 kg
  • highly responsible and reliable
  • ability to work under pressure
  • continuous standing and walking
  • strong knowledge of computer systems
  • OPERA or similar experience

Work Rights

Must be currently living in Japan

Tailored Resume

Cover Letter