Senior Success Architect, Product Adoption

Salesforce

Multiple Locations
Base: $123,100 - $227,000 annually; base: $147,400...
Customer success strategy b2b saas
Product adoption b2b saas
Program management b2b saas
You will be the architect behind the "instruction manual" for the future of enterprise software

Job Summary

  • You will be the architect behind the "instruction manual" for the future of enterprise software.
  • This role offers a unique opportunity to shape how the world adopts our most innovative technologies and move beyond the hype to build the concrete programs that drive real business results.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

You will be the architect behind the "instruction manual" for the future of enterprise software.

Salary

Base: $123,100 - $227,000 annually; Base: $147,400 - $247,900 annually in select cities; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Customer Success Strategy B2B SaaS
  • Product Adoption B2B SaaS
  • Program Management B2B SaaS
  • Analyze product telemetry and usage data
  • Define business metrics and ROI
  • Translate technical features to business goals

Nice-to-have

  • Collaborate with Digital Customer Success
  • Experience with data platform adoption
  • Experience with emerging AI technology
  • Build Customer Maturity Models
  • Strong business strategy operations

Key Requirements

  • 8+ years in Customer Success Strategy
  • 8+ years in Product Adoption
  • 8+ years in Program Management
  • Proven experience breaking down complex products
  • Ability to read release notes and understand business value
  • Experience defining business metrics (ROI, CES, CSAT)

Work Rights

Not specified

Tailored Resume

Cover Letter